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Statutory Compliance

Grievance Redressal & Institutional Compliance

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (Part III), Clarity Times has established a structured grievance redressal mechanism for any complaints concerning content published on its platform.

Effective Date: October 2026 • Entity: Beeps Venture Technologies LLP

1. Level I: Newsroom Grievance Officer

Any person aggrieved by content published on Clarity Times may submit a written grievance directly to the designated Grievance Redressal Officer:

  • Designated Grievance Officer: Praseetha K
  • Designation: Managing Editor & Compliance Officer
  • Publishing Entity: Beeps Venture Technologies LLP
  • LLP Identification Number (LLPIN): ACF-1896
  • Registered Office: 2nd Floor, KC Arcade, CSEZ PO, Kakkanad, Ernakulam, Kerala, India — 682037
  • Grievance Email:
    grievance@claritytimes.org
    (cc:
    mail@claritytimes.org
    )

2. Grievance Submission Format

To ensure prompt verification and action, the complaint must specify:

  • Full name, postal address, and contact telephone/email of the complainant.
  • Specific URL and title of the published article or media report.
  • Exact paragraph, sentence, or statement alleged to be factually inaccurate, defamatory, or in violation of the Code of Ethics.
  • Clear documentary evidence or statutory references supporting the grievance.
  • Declaration confirming that the complainant is a citizen or entity legally affected by the reporting.

3. Processing & Resolution Timelines

Under Rule 11 of the IT Rules 2021:

  • Acknowledgment: Every grievance is formally acknowledged within 24 hours of receipt with a tracking reference number.
  • Investigation & Right of Reply: The Grievance Officer examines the dispute against newsroom verification records, primary source filings, and editorial guidelines.
  • Redressal Decision: A reasoned decision (clarification, correction, retraction, or explanation) is communicated to the complainant within 15 calendar days.

4. Self-Regulatory Body (Level II)

If a complainant does not receive a decision within 15 days or is unsatisfied with the Level I decision, an appeal may be preferred to the independent Self-Regulatory Body registered with the Ministry of Information and Broadcasting (MIB), Government of India.